Privacy Policy

This Privacy Policy explains how Zinoma Management Consultancies FZCO ("Zinoma", "we", "us", or "our") collects, uses, stores, and protects personal information obtained through our website at zinoma-mcs.com and through our business activities. We are committed to handling personal data responsibly and in accordance with applicable data protection laws, including the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection.

1. Who We Are

Zinoma Management Consultancies FZCO is a company registered in the IFZA Free Zone, Dubai, UAE. Our registered address is:

IFZA Business Park, Building A1
Dubai Digital Park, Dubai Silicon Oasis
Dubai, UAE, PO Box 342001

For all privacy-related enquiries, please contact us at: contact@zinoma-mcs.com or by telephone on +971 50 733 2382.

2. Information We Collect

We may collect and process the following categories of personal data:

• Contact and identity information: name, email address, telephone number, and company or organisation name, provided when you submit an enquiry via our website contact form or contact us directly.
• Correspondence data: the content of messages and communications you send to us, including the subject matter and details of your enquiry.
• Business relationship data: information arising from ongoing consultancy engagements, including commercial details shared in the course of providing services.
• Website usage data: technical information such as IP address, browser type, and pages visited, collected automatically when you use our website. This data is used in aggregate form only and is not linked to identifiable individuals unless required for security purposes.

We do not collect sensitive personal data (such as health information, financial account details, or identification documents) through our website. Any such data shared during a consultancy engagement is handled under separate confidentiality arrangements.

3. How We Use Your Information

We use personal data for the following purposes:

• To respond to enquiries submitted via our contact form or by direct communication.
• To assess the nature and requirements of a potential engagement and to provide consultancy services where agreed.
• To maintain records of our business relationships and communications, as required for legitimate business operations.
• To comply with applicable legal and regulatory obligations.
• To improve the performance and content of our website.

We do not use personal data for unsolicited marketing communications. We do not sell, rent, or otherwise transfer personal data to third parties for commercial purposes.

4. Legal Basis for Processing

We process personal data on the following legal grounds:

• Your consent, where explicitly provided (for example, when submitting an enquiry form).
• The performance of a contract or pre-contractual steps taken at your request.
• Our legitimate business interests in operating as a professional consultancy, provided those interests are not overridden by your data protection rights.
• Compliance with a legal obligation.

5. Data Retention

We retain personal data only for as long as is necessary for the purposes for which it was collected. Enquiry data from individuals with whom we do not enter into a business relationship is typically retained for no longer than 12 months. Data relating to ongoing or completed engagements is retained for a minimum of 5 years following the conclusion of the engagement, in accordance with standard business record-keeping requirements.

6. Data Sharing

We do not share personal data with third parties except in the following circumstances:

• Where required by law, regulation, or a competent authority.
• With professional advisers (such as legal or accounting professionals) who are bound by professional confidentiality obligations.
• With service providers who assist in the operation of our business (such as IT support), under appropriate data processing agreements.

Any third parties with whom we share data are required to handle that data securely and in accordance with applicable law. We do not transfer personal data outside the UAE or to countries with inadequate data protection frameworks without appropriate safeguards in place.

7. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. These measures include access controls, encrypted communications, and regular review of our data handling practices. No method of transmission over the internet is entirely secure; however, we take reasonable steps to protect data in our control.

8. Your Rights

Subject to applicable law, you may have the following rights in respect of your personal data:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate or incomplete data.
• The right to request deletion of your personal data, subject to any legal obligations to retain it.
• The right to withdraw consent, where processing is based on consent.
• The right to object to processing based on legitimate interests.
• The right to lodge a complaint with a relevant supervisory authority.

To exercise any of these rights, please contact us using the details below. We will respond to all requests within a reasonable timeframe and in accordance with applicable law.

9. Cookies and Website Tracking

Our website may use cookies or similar technologies to improve your browsing experience and to analyse usage. These are limited to functional and analytical purposes. You may configure your browser to refuse cookies; however, this may affect the functionality of the website. We do not use cookies for advertising or cross-site tracking purposes.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their respective privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The date at the top of this page indicates when the policy was last reviewed. Continued use of our website following any update constitutes acceptance of the revised policy.

12. Contact Us

For any questions, requests, or concerns relating to this Privacy Policy or our handling of your personal data, please contact us: